Living Kanban (in Tokyo)

We’re on a global sales meeting in Tokyo and I never realized that I would be facing kanban epiphanies here. Yet everywhere we go we notice the Japanese meticulous focus on efficiency and flow. Most office buuldings we visited have a version of an RFID-based Kanban system to manage and control the flow of visitors in the building. Very similar to the story Dave Anderson describes in his Kanban Method book. In fact, I visited today the very East Garden of the Imperial Palace where kanban cards are tracking visitors.
I went to small restaurants where kanban cards track the flow of guests and their belongings (like the shoes you take off at the entrance).
Thinking uninterrupted customer flow can become second nature for us, our teams and it seems entire industries.

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